Payments and TAX

Credit Card

We accept: MasterCard · Visa · Discover · American Express · Apple Pay · Amazon Pay Credit Card

Customers with USA billing addresses will not be charged until the order is processed for shipping. However, a credit card authorization hold occurs at the time the order is placed. Credit card customers with non-USA billing addresses will be charged in full at the time of purchase. Special order items, Custom configured Systems/Kits, license and subscription will be charged in full at the time of purchase.

Credit card payment declined?

There are several reasons that might explain why:

- The amount of the transaction exceeds the account's available credit limit.
- The card on file was either renewed or voided and is no longer active.
- The issuing bank has not released the initial authorization, even though Diagnoex has already voided it and started the process of reversing the auth. If this is the case, it can take up to 72 business hours for the funds to be put back into a customer's account. Please contact your bank to request that they remove the credit card authorization or to find out why they are declining the charge.

If you believe any of the above issues are preventing your order from being completed, please reach out to your bank for further instructions and directions.

Wire Transfer

To pay via wire transfer, please place your order and at the check out select Bank Transfer. You will receive an email about transfer instructions.

Additional bank fees that may apply are the sole responsibility of the customer. The Diagnoex order number must be noted on the wire transfer in order to ensure the proper application of funds to your transaction.

 

Wise (TransferWise) Transfer

To pay via Wise transfer, please place your order and at the check out select Wise Transfer. You will receive an email about transfer instructions.

Additional bank fees that may apply are the sole responsibility of the customer. The Diagnoex order number must be noted on the Wise transfer in order to ensure the proper application of funds to your transaction.

 

Sales Tax

When an order is shipped within California, the law requires that local sales tax be added to the order total, including any shipping charges.

 

Reseller Account

If you have a valid California Reseller Account, please email us the reseller certificate and completed reseller permit.

https://www.cdtfa.ca.gov/formspubs/cdtfa230.pdf